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Evidence Guide: SHBXCCS003 - Greet and prepare clients for salon services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SHBXCCS003 - Greet and prepare clients for salon services

What evidence can you provide to prove your understanding of each of the following citeria?

Welcome arriving clients.

  1. Welcome client promptly, warmly and by name, if known, according to organisational procedures.
  2. Focus attention completely on the client.
  3. Advise client of waiting time for commencement of service.
  4. Make client comfortable and offer beverages and reading material.
  5. Notify senior operator of client’s arrival.
Welcome client promptly, warmly and by name, if known, according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Focus attention completely on the client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise client of waiting time for commencement of service.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make client comfortable and offer beverages and reading material.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify senior operator of client’s arrival.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare clients for senior operators.

  1. Show client to relevant service area and ensure client is safely and comfortably seated.
  2. Advise client that senior operator will consult prior to service.
  3. Confirm, with senior operator, service to be provided.
  4. Select and apply clean wraps and towels of suitable size for client and to suit planned service.
  5. Check client comfort and offer additional beverages and reading material.
Show client to relevant service area and ensure client is safely and comfortably seated.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise client that senior operator will consult prior to service.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm, with senior operator, service to be provided.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and apply clean wraps and towels of suitable size for client and to suit planned service.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check client comfort and offer additional beverages and reading material.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Welcome arriving clients.

1.1.Welcome client promptly, warmly and by name, if known, according to organisational procedures.

1.2.Focus attention completely on the client.

1.3.Advise client of waiting time for commencement of service.

1.4.Make client comfortable and offer beverages and reading material.

1.5.Notify senior operator of client’s arrival.

2. Prepare clients for senior operators.

2.1.Show client to relevant service area and ensure client is safely and comfortably seated.

2.2.Advise client that senior operator will consult prior to service.

2.3.Confirm, with senior operator, service to be provided.

2.4.Select and apply clean wraps and towels of suitable size for client and to suit planned service.

2.5.Check client comfort and offer additional beverages and reading material.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Welcome arriving clients.

1.1.Welcome client promptly, warmly and by name, if known, according to organisational procedures.

1.2.Focus attention completely on the client.

1.3.Advise client of waiting time for commencement of service.

1.4.Make client comfortable and offer beverages and reading material.

1.5.Notify senior operator of client’s arrival.

2. Prepare clients for senior operators.

2.1.Show client to relevant service area and ensure client is safely and comfortably seated.

2.2.Advise client that senior operator will consult prior to service.

2.3.Confirm, with senior operator, service to be provided.

2.4.Select and apply clean wraps and towels of suitable size for client and to suit planned service.

2.5.Check client comfort and offer additional beverages and reading material.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

follow organisational procedures for meeting and greeting clients and preparing for them for service over four two hour work periods

across those work periods, cumulatively prepare clients for at least four different treatments or services and consistently follow senior operator instructions.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

overview of the range of treatments and services offered by the salon to prepare clients for each

features and functions of the salon booking system to interpret details of client bookings

organisational procedures for meeting and greeting clients and preparing for service.